Refund & Replacement Policy

Last Updated: June 2026

At Ashbal, every book is custom-made and personalized specifically for your child. Because each order is created uniquely for you, personalized products cannot be returned or refunded once production has begun, except as described below.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders may be modified or cancelled before production begins. Once a personalized book has entered production, cancellations and refunds are generally not available.

Damaged, Defective, or Incorrect Products

If your book arrives damaged, contains a manufacturing defect, or differs significantly from the order you placed, please contact us within 14 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

After reviewing the issue, Ashbal may provide a replacement copy or another appropriate resolution at no additional cost.

Personalized Information

Customers are responsible for reviewing all personalization details before placing an order, including:

• Child's name
• Personal messages
• Story selections
• Shipping information

Ashbal cannot offer refunds or free replacements for errors resulting from incorrect information submitted by the customer during checkout.

Shipping Issues

If your order is lost in transit or arrives damaged, please contact us promptly so we can work with our printing and shipping partners to resolve the issue.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

We are committed to providing every family with a high-quality personalized storybook experience and will make every reasonable effort to resolve issues fairly and promptly.